Refund policy

RETURNS POLICY

BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE

BY PLACING AN ORDER TO PURCHASE GOODS AND/OR SERVICES ON THIS WEBSITE YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF PURCHASE SET OUT BELOW

RETURNS POLICY

Cancellation Rights

Consumers have the right to cancel orders for goods or services that have been placed on tdmbooks.com for up to 14 working days after the date on which the item(s) are delivered. This is called the 'cooling off period'.

To exercise your cancellation right, you should follow the instructions in 'How to Return Items' below.

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us.

 

IMPORTANT NOTE

Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us. Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed to constitute a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations. We are entitled to exercise our statutory rights in recovering any losses we incur in this respect.

Once we receive notice from you that you wish to cancel your order we will refund the purchase price for that item together with the packing and postage / delivery charge you paid to us for that item (if any). If you paid for one of the special delivery options such as Expedited we will only refund the basic delivery charge that would have been payable for that item. You will have to pay the cost of returning the item to us.

If you wish to cancel an item after the cooling off period, provided you return the item to us within 14 days of the end of the cooling off period and in re-sellable condition we will refund the purchase price you paid for that item. We will not refund the packing and postage / delivery charge you paid to us for that item and you will have to pay the cost of returning the item to us.

Damaged and Faulty Items

If any item we have supplied is damaged we will ask you to return the item to us for inspection. We will then replace the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item. If you paid for one of the special delivery options such as Expedited we will only refund the basic delivery charge that would have been payable for that item.

 

How to return items

Damaged and faulty items. To return a damaged or faulty item you must follow the instructions on the Shipment Note included in the delivery. For small damaged and faulty items that you return to us we will provide a freepost address or prepaid label which will be of no cost to you.

 

Cancelled items. To return an item you wish to cancel you must follow the instructions on the Shipment Note included in the delivery.